{"id":705,"date":"2014-01-17T08:00:16","date_gmt":"2014-01-17T13:00:16","guid":{"rendered":"http:\/\/foodtruckr.wpenginepowered.com\/?p=705"},"modified":"2026-03-30T08:13:30","modified_gmt":"2026-03-30T15:13:30","slug":"online-in-person-customer-service-tips","status":"publish","type":"post","link":"https:\/\/mobilefoodalliance.com\/wordpress\/705\/","title":{"rendered":"FS005- Customer Service Tips and Marketing Insights from the FoodTruckr Team"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"FS005- Customer Service Tips and Marketing Insights from the FoodTruckr Team\" width=\"750\" height=\"563\" src=\"https:\/\/www.youtube.com\/embed\/_kiDy384ugw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n<p>This episode of FoodTruckr School is a bit different\u2014Pat\u2019s not here, so the team at FoodTruckr HQ took over!\u00a0<a title=\"Matt Gartland on Twitter\" href=\"https:\/\/twitter.com\/mattgartland\" target=\"_blank\" rel=\"noopener\">Matt Gartland<\/a>, Nicole Farley, <a title=\"Jonathan Wondrusch on Twitter\" href=\"https:\/\/twitter.com\/JWondrusch\" target=\"_blank\" rel=\"noopener\">Jonathan Wondrusch<\/a>, and <a title=\"Mindy Holahan on FoodTruckr\" href=\"https:\/\/foodtruckr.wpenginepowered.com\/author\/mindy\/\" target=\"_blank\" rel=\"noopener\">Mindy Holahan<\/a>\u00a0held a roundtable discussion just for you where we shared insights on everything from developing customer relationships to the origin story behind the FoodTruckr brand.<\/p>\n<p>If you\u2019ve ever been curious about the team at FoodTruckr, this is your chance to find out who\u2019s who\u2014and most importantly, to find out what we\u2019ve learned by studying hundreds of food trucks over the past several months. We\u2019ve got the scoop on making the most out of your online presence and your daily customer interactions.<\/p>\n<p><em><a href=\"http:\/\/traffic.libsyn.com\/foodtruckr\/foodtruckr005-team-customer-service-tips.mp3\" target=\"_blank\" rel=\"noopener\">Right-click here to download the MP3 file<\/a><\/em><\/p>\n<p>You can learn more about some of the topics discussed in the podcast in these FoodTruckr blog posts:<\/p>\n<ul>\n<li><a title=\"4 Ways a Website Brings More Hungry Customers to Your Truck\" href=\"https:\/\/foodtruckr.wpenginepowered.com\/2013\/10\/4-ways-website-brings-hungry-customers-truck\/\" target=\"_blank\" rel=\"noopener\">Basics<\/a> for building your <a title=\"FoodTruckr School 002 \u2013  Food Truck Branding \u2013 From Logo to Design, Culture and Customer Experience with Chris Adams\" href=\"https:\/\/foodtruckr.wpenginepowered.com\/2013\/11\/foodtruckr-school-002-food-truck-branding\/\" target=\"_blank\" rel=\"noopener\"> web presence<\/a> and <a title=\"Food Truck Branding 101: Build a Brand That Rocks\" href=\"https:\/\/foodtruckr.wpenginepowered.com\/2013\/11\/food-truck-branding-101-build-brand-rocks\/\" target=\"_blank\" rel=\"noopener\">branding<\/a><\/li>\n<li><a title=\"Facebook vs Twitter: Which Platform Do Food Trucks Use Most?\" href=\"https:\/\/foodtruckr.wpenginepowered.com\/2013\/10\/facebook-vs-twitter-platform-food-trucks-use\/\" target=\"_blank\" rel=\"noopener\">Social media best practices<\/a><\/li>\n<li><a title=\"Storytelling: Tell Me Your \u2018Why\u2019 And I\u2019ll Buy\" href=\"https:\/\/foodtruckr.wpenginepowered.com\/2013\/10\/storytelling-tell-ill-buy\/\" target=\"_blank\" rel=\"noopener\">Why storytelling matters<\/a><\/li>\n<li><a title=\"FoodTruckr School 003 \u2013 Dear Food Truck Owner, Why Aren\u2019t You Asking Me For My Email Address?\" href=\"https:\/\/foodtruckr.wpenginepowered.com\/2013\/12\/foodtruck-ask-email-address\/\" target=\"_blank\" rel=\"noopener\">How to use an email list<\/a><\/li>\n<li>On <a title=\"The 10 Commandments of Customer Relationships\" href=\"https:\/\/foodtruckr.wpenginepowered.com\/2013\/11\/10-commandments-customer-relationships\/\" target=\"_blank\" rel=\"noopener\">caring for your customers<\/a><\/li>\n<\/ul>\n<p>And of course, don\u2019t forget to check out the awesome FoodTruckrs we mentioned\u2014these rock stars are always on our minds:<\/p>\n<ul>\n<li><a title=\"Kogi\" href=\"http:\/\/kogibbq.com\" target=\"_blank\" rel=\"noopener\">Kogi<\/a><\/li>\n<li>Buttercream<\/li>\n<li>Urban Eats<\/li>\n<\/ul>\n<h2>Thanks for Listening!<\/h2>\n<p>Thanks for taking the time to listen to this episode of FoodTruckr School. Matt, Nicole, Jonathan, and Mindy were all so excited to share this time with you\u2014but never fear! Pat will return in Episode 006 with a very special guest (a successful FoodTruckr who is truly an inspiration for all you truck owners out there!). Be sure to <a title=\"Subscribe to FoodTruckr School on iTunes\" href=\"https:\/\/itunes.apple.com\/us\/podcast\/foodtruckr-school-how-to-start\/id778731204?mt=2\" target=\"_blank\" rel=\"noopener\">subscribe to FoodTruckr School on iTunes <\/a>so that you don\u2019t miss any of the action.<\/p>\n<p>Have more questions for the FoodTruckr team? Tell us what you\u2019d like to know in the comments below or on <a title=\"FoodTruckr on Facebook\" href=\"https:\/\/www.facebook.com\/foodtruckr\" target=\"_blank\" rel=\"noopener\">our Facebook page<\/a> and we\u2019ll give you an answer!<\/p>\n<p>image by\u00a0<a href=\"http:\/\/www.flickr.com\/photos\/dellphotos\/\">Dell&#8217;s Official Flickr Page<\/a><\/p>\n<p><strong>Note:<\/strong>\u00a0This article is based on a podcast recorded in 2015. Some of the business owners we spoke to at the time are no longer in business. While the insights remain valuable, keep in mind that some details may have changed.<\/p>","protected":false},"excerpt":{"rendered":"<p>This episode of FoodTruckr School is a bit different\u2014Pat\u2019s not here, so the team at FoodTruckr HQ took over! Matt Gartland, Nicole Farley, Jonathan Wondrusch, and Mindy Holahan held a roundtable discussion just for you where we shared insights on everything from developing customer relationships to the origin story behind the FoodTruckr brand.<\/p>\n","protected":false},"author":1,"featured_media":729,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-705","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","entry"],"_links":{"self":[{"href":"https:\/\/mobilefoodalliance.com\/wordpress\/wp-json\/wp\/v2\/posts\/705","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mobilefoodalliance.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mobilefoodalliance.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mobilefoodalliance.com\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mobilefoodalliance.com\/wordpress\/wp-json\/wp\/v2\/comments?post=705"}],"version-history":[{"count":2,"href":"https:\/\/mobilefoodalliance.com\/wordpress\/wp-json\/wp\/v2\/posts\/705\/revisions"}],"predecessor-version":[{"id":25978,"href":"https:\/\/mobilefoodalliance.com\/wordpress\/wp-json\/wp\/v2\/posts\/705\/revisions\/25978"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mobilefoodalliance.com\/wordpress\/wp-json\/wp\/v2\/media\/729"}],"wp:attachment":[{"href":"https:\/\/mobilefoodalliance.com\/wordpress\/wp-json\/wp\/v2\/media?parent=705"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mobilefoodalliance.com\/wordpress\/wp-json\/wp\/v2\/categories?post=705"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mobilefoodalliance.com\/wordpress\/wp-json\/wp\/v2\/tags?post=705"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}